Privacy Policy

1. Who we are

Uzeats USA LLC operates UzEats. Our mailing address is 20844 Waterbeach Pl, Sterling, VA 20165. For questions about this policy or your personal data, contact us at support@uzeats.com. You can also reach us through our contact page.

2. Information we collect

• Account and profile — When you register or sign in, we may collect your name, email address, phone number, password (stored securely; we do not store it in plain text), delivery or pickup preferences, and optional profile details you choose to provide.
• Orders and transactions — Information needed to place and fulfill orders: items, quantities, special instructions, restaurant and location details, payment status, and communications related to your order. Payment card data is handled by our payment processors; we do not store full card numbers on our servers.
• Restaurant and partner data — If you manage a restaurant or partner account, we collect business contact information, menu content, payout-related identifiers as required by payment partners, and operational data you submit through the dashboard.
• Technical and usage data — Device type, browser, approximate location derived from IP (where applicable), log data, cookies, and similar technologies. See our Cookie Policy for more detail.
• Support and correspondence — Content you send when you contact support or respond to surveys.
• Sign-in providers — If you use Google or similar OAuth, we receive profile information allowed by your provider (such as name and email).
• Location and maps — Address, map pin, or geocoding data when you use delivery address features powered by Google Maps or Places.
• Proximity promo alerts (mobile, opt-in) — If you turn on proximity alerts in the mobile app, we may collect device location after you move a meaningful distance (for example, about 300 meters) to detect when you are near participating restaurants and send optional promotional notifications. This is separate from order status notifications and is disabled by default. You can turn it off at any time in the app settings.
• Loyalty and promotions — Program enrollment, points balance, and redemption history where loyalty features are enabled.

3. How we use your information

We use personal information to operate, improve, and secure the Service, including to:

• Create and manage accounts and authenticate users
• Transmit orders to restaurants and coordinate fulfillment
• Process payments and prevent fraud
• Send transactional messages (order updates, receipts, security notices)
• Send optional proximity-based promotional alerts when you opt in on the mobile app and are near a participating restaurant
• Provide customer support and respond to legal requests where required
• Analyze aggregated or de-identified usage to improve the product
• Comply with applicable law and enforce our Terms of Service

We do not sell your personal information to third parties for their own marketing purposes.

4. How we share information

We may share information with:

• Restaurants you order from — So they can prepare and fulfill your order (e.g., name, contact details, address or pickup instructions, order contents).
• Service providers — Vendors that help us host the platform, process payments (including Stripe for card payments and Stripe Connect for restaurant payouts), send email (e.g. SendGrid or Amazon SES), deliver web push notifications, provide maps, or support optional POS integrations (such as Square, Toast, Clover, or Lightspeed), under contractual obligations to protect data.
• Legal and safety — When we believe disclosure is required by law, regulation, legal process, or to protect the rights, property, or safety of our users, the public, or Uzeats USA LLC.
• Business transfers — In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality and notice where required.

5. Retention

We keep personal information only as long as needed for the purposes described in this policy, including legal, accounting, or reporting requirements. Order records may be retained for a period consistent with tax and consumer protection obligations. When you delete your customer account, we apply a privacy-oriented deletion process that removes or anonymizes personal identifiers where feasible, while retaining certain minimal records where the law requires (for example, anonymized transaction history). Opt-in proximity location reports are retained for up to 30 days; alert deduplication records tied to your account are removed when you delete your account or disable proximity alerts.

6. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet is completely secure; we encourage you to use a strong, unique password and to sign out from shared devices.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights:

• Signed-in customers can request account deletion from Settings (subject to verification and any legal holds on specific data).
• Manage cookie and analytics preferences on Your privacy choices, including opting out of analytics sharing.
• For other requests, email support@uzeats.com with a clear description of your request. We may need to verify your identity before responding.

If you are in the European Economic Area or UK, you may also lodge a complaint with your local data protection authority.

8. U.S. state privacy rights

Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other U.S. states with comprehensive privacy laws may have additional rights, including:

• Right to know — What personal information we collect, use, disclose, and retain (see sections 2–5 above).
• Right to delete — Request deletion of personal information, subject to legal exceptions.
• Right to correct — Request correction of inaccurate personal information.
• Right to opt out— Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. We do not sell personal information; you may opt out of analytics sharing on Your privacy choices. We honor Global Privacy Control (GPC) browser signals as an opt-out of sharing where required.
• Right to limit sensitive data — Where applicable, limit use of sensitive personal information (such as precise geolocation from opt-in proximity alerts).
• Non-discrimination — We will not discriminate against you for exercising privacy rights.

How to submit a request: Email support@uzeats.com, use Your privacy choices for cookie preferences, or write to us at 20844 Waterbeach Pl, Sterling, VA 20165. We will respond within 45 days (or as required by applicable law). If we deny a request, you may appeal by replying to our response; California residents may also contact the California Attorney General.

Categories collected (last 12 months): Identifiers (name, email, phone); commercial information (orders); internet activity (logs, cookies); geolocation (delivery address, optional proximity alerts); and inferences (aggregated usage). We disclose order data to restaurants you choose and use service providers listed in section 4. We do not sell personal information.

9. Cookies and similar technologies

We use cookies and local storage for essential features such as authentication and your cart. Details are in our Cookie Policy.

10. Children

The Service is not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

11. International users

UzEats is operated from the United States. If you access the Service from other countries, your information may be processed in the U.S. or other locations where we or our service providers operate. By using the Service, you understand that your information may be transferred to countries that may have different data protection rules than your country, subject to appropriate safeguards where required by law.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. For material changes, we may provide additional notice (for example, by email or an in-app message) where appropriate.

13. Contact

Questions about privacy or this policy: support@uzeats.com, 20844 Waterbeach Pl, Sterling, VA 20165, or Contact us.